Q1: What devices can Art-in app be used for?

A: Art-in app can be used for iwata Master R, Master E, Master S and M1 Pro.

Q2: Do you have videos to guide users to use Art-in app correctly?

A: Sure. Download and installment: https://www.youtube.com/watch?v=64wW7MO1-dA&t=32s

Add new devices: https://www.youtube.com/watch?v=mN7Xt_ZvOCw&t=5s

Update fireware: https://www.youtube.com/watch?v=Hr2ddxmjGZw&t=15s

Control devices remotely: https://www.youtube.com/watch?v=lQ120hjrWvs

Q3: What should I do if I don’t receive the verification code for registration?

A: Please check if the verification code is misjudged as spam in the trash box of your mailbox.

Q4: How to add a new device?

A: Turn on the device, click the refresh icon on the "Device" page of the App, select the new device, and then click "Add" in the upper right corner, wait for the addition to be completed, and then control it on the "Controller" page.

Q5: Why can't the device be connected with the mobile app?

A: Please confirm that your device supports the Art-in wireless system (check whether the device body has the Art-in logo or check relevant information on our website) and has been upgraded to the latest firmware version. You can try to turn Bluetooth off and then on again, or reset the Art-in wireless system in the device menu and try to connect again.

Q6: What should I do if I accidentally click Cancel during the network configuration process and the device cannot be searched?

A: Please reset the device’s Art-in wireless system manually and search again.

Q7: How to achieve the grouping control?

A: On the "Device" page, click the "+" in the upper right corner to create a group, select the device you want to group, press and hold the slider on the right to drag the device to the group, after success, you will see the corresponding devices in the group.

Q8: How to remove the added device?

A: On the "Device" page, click the device you want to remove (if you don't know which device it is, you can click the light bulb icon in front of the device name to test the light), and it will switch to the detailed information page, and then click Remove button in the upper right corner, the Art-in network will be reset after the device automatically restarts.

Q9: What should I do if I forget my account password?

A: If you forget your password, you can log in with the verification code. After logging in to your account, you can change the password clicking the "Account" option on the "My" page.

Q10: Can I connect to Art-in App with two mobile phones at the same time?

A: For network security, after the Art-in device is connected to the Art-in App of a mobile phone, it cannot be connected to the App of another mobile phone at the same time. If you need to use another mobile phone to connect to the same Art-in device, you must first delete the Art-in device from the Art-in App on the mobile phone used previously. You can also directly reset the Art-in device, please refer to the device manual for specific operations.

Q11: What should I do if the device cannot be controlled?

A: Please try to delete it from the App, reset the Art-in device, and then reconnect.

Q12: Why can't I find the device?

A: Just reset the Art-in device. This is because if the device has been linked by other mobile phones or was linked by other accounts of the same mobile phone, it can no longer be searched.

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